I had an opportunity to experience the famous Apple http://www.apple.com/support/ this week. Fortunately, I have AppleCare. It’s worth it.
On Tuesday evening, my MacBook Pro started acting up, in that I could not get it restart. It hung for a long time with a spinning gear, then would come up with the universal deny symbol (the circle with the line through it).
When it still didn’t work Wednesday morning, I called Apple Tech support, and after spending about an hour troubleshooting options to identify the issue, he concluded that it was a hardware problem, and we’d have to send it in for repair. The nearest Apple Store to Yuma is in Palm Desert CA, about 161 miles away.
The support person told me to expect a week to turn the computer around.
But here’s where it gets good.
- I’d called Wednesday morning.
- The box arrived via FedEx Thursday morning.
- We boxed up the computer and sent it back Thursday afternoon.
- Friday morning, the Apple repair center received the computer.
- Friday evening they had completed the repairs and shipped it back.
- Saturday, mid-day, the repaired computer arrived back at our place.
So overall, it was less than four days, from my calling support to having my computer back, working, and all at no cost to me.